Got any problems? Check out our Frequently Asked Questions:
Q: I have problems with paying, what I can do?
A: First, try refreshing the page, carefully entering your data, and then try again. Second, try the payment system G2APAY, the option will appear at the payment stage. This payment method is completely secure and offers to pay with Bank Transfer, UnionPay, Bitcoin, Skrill, Neteller, Klarna, and many other payment methods.
Q: Are there enough provided paints to finish a painting?
A: Yes, absolutely. The kit is designed to finish your painting completely without any additional tools. But even if you run out of your paints, we are ready to provide additional package free of charge! Just email us.

Q:ย My internet connection dropped. Can I continue my shopping?
A:ย Yes, absolutely.ย We save your cart for a week and notify you about it by email, where you can always find a link to continue your shopping.

Q:ย Can I use the payment method cash on delivery (COD)?

A:ย No, we do not have this option. Ourย site is 100% safeย and qualified by Shopify Payments, so you can use your card without any worries. You can also alwaysย request a refundย in case something has gone wrong with your package.

Q:ย When will I be able to receive my order?
A: After an order has been placed, it takesย up to 2 working daysย to pass it to the manufacturer. Then, inย up to 2 working daysย it is handled by the manufacturer. You get a tracking number and the order despatches. After that, it takesย up to 6-11 working daysย to be delivered.ย You will receive a tracking number to track your order.ย Check out our Shipping Policy page to read more.

Q:ย My discount hasn't been applied. What should I do to get it?
A:ย All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, pleaseย inform usย and we will make sure that you've got what you've been promised.

Q:ย Is my country on the shipping list?
A: Usually we deliver worldwide. However, due to COVID-19 situation at the moment we restricted our delivery and now we delivery to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Repulic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Las Palmas, Sweden, United Kingdom, United States.ย 

We have some temporary problems with shipping to Norway and Switzerland due COVID-19.

Read more in our Shipping Policy.

Q: Should I stretch the canvas on a frame before or after painting?
We recommend to stretch canvas first and then paint.If you stretch the canvas after painting is finished, the paint may crack, which will ruin your work.

Q: Which color should I paint unnumberd gray areas on canvas?
In your drawing set there are jars with a white dot at the top. You need to use them for painting gray areas.

Q:ย ย How can I change/correct my address?ย 
A: We can change or correct a shipping address only if you don't receive a tracking number yet. In this case you can contact our support team and ask to change the address ASAP.

Q: Is it safe to get a package from China?
A: All packages from China are absolutely safe for you.ย  World Health Organisation says:

If you still have any questions, please contact our friendly support team:

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